Ready to manage refunds for your event attendees? No problem! Follow the instructions to process refunds for your ticket buyers
- Go to Reports and select Orders report
- Use the search box to find attendees by Name, Order IDs, or email address and click the Order ID next to their name
- Click Issue Refund
- You can refund the entire order or issue a partial refund
By default, Refund entire order is selected as Yes, which will refund the total order amount and void all tickets. You can deselect tickets you don't want to void, but that ticket will be refunded.
Select Refund entire order as No to issue a partial refund. You can enter a custom amount or select individual tickets for a refund.
- After selecting the amount and tickets to refund and void, enter a note about the refund.
- By default, sending automated refund emails to ticket buyers is enabled. Click the toggle to disable it.
- Ensure the refund amount and selected tickets are accurate, then click Process
IMPORTANT: Refunds and voided tickets cannot be reverted after processing. Review all details carefully before processing.
Refund Timelines
When you issue a refund, the timeline for the buyer to see their money returned depends on whether the funds have already been paid out to you.
Standard Refunds (Funds Not Yet Paid Out)
If the funds from the original order have not yet been included in a payout, the refund will be processed normally through the payment processor. In these cases, the buyer will typically see the refunded amount back on their statement within 7–10 business days, depending on their bank or credit card provider.
Refunds After a Payout Has Occurred
If you are trying to refund an order and you are notified that it has already been paid out, please contact us directly at contactus@ticketleap.au, and we will send you an invoice for those funds.
Once the invoice is paid and the refund is released, the buyer should then expect to see the funds return to their account within 7–10 business days, depending on their bank or card issuer.