Ready to manage refunds for your event attendees? No problem! Follow the instructions to process refunds for your ticket buyers
- Go to Reports and select Orders report
- Use the search box to find attendees by Name, Order IDs, or email address and click the Order ID next to their name
- Click Issue Refund
- You can refund the entire order or issue a partial refund
By default, Refund entire order is selected as Yes, which will refund the total order amount and void all tickets. You can deselect tickets you don't want to void, but that ticket will be refunded.
Select Refund entire order as No to issue a partial refund. You can enter a custom amount or select individual tickets for a refund.
- After selecting the amount and tickets to refund and void, enter a note about the refund.
- By default, sending automated refund emails to ticket buyers is enabled. Click the toggle to disable it.
- Ensure the refund amount and selected tickets are accurate, then click Process
IMPORTANT: Refunds and voided tickets cannot be reverted after processing. Review all details carefully before processing.
