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Ticket & Sales Management

Help for managing ticket sales, tracking revenue, and optimizing your event's success.

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How do I process a refund?

Ready to manage refunds for your event attendees? No problem! Follow the instructions to process refunds for your ticket buyers...

December 5th, 2024 4100 views 0 likes
How do I process a ticket exchange?

Ticket Buyer If you are a ticket buyer looking for a refund or exchange, you must contact the event organizer directly to request a...

December 5th, 2024 3556 views 0 likes
How do I edit my ticket types?

With TicketLeap, you can add, delete, or edit your ticket types even after you have created your event. From the Events tab:...

December 5th, 2024 3090 views 0 likes
How do I delete a ticket type?

If you have not sold any tickets for the ticket type you would like to delete, you can safely delete...

December 5th, 2024 1371 views 0 likes
How do I stop sales for an event?

If you are stopping ticket sales because you need to cancel your event, please remember to contact TicketLeap once you...

December 5th, 2024 2577 views 0 likes
What is ticket visibility, and how do I change it?

Ticket availability is a setting that controls where a particular ticket type can be purchased. The possible options are: Active...

December 5th, 2024 3027 views 0 likes
When do online ticket sales close?

TicketLeap will automatically close sales for all ticket types one minute before the event's end date and time. If no...

December 5th, 2024 2125 views 0 likes
How can I set sales to start or end on a specific date and time?

On TicketLeap, you can set your event sales to start and end on specific dates and times. Important: For reserved...

December 5th, 2024 2489 views 0 likes
How do I send comped tickets?

To send someone complimentary tickets, create a 100% off general discount code and send that code to the recipient(s) for...

December 5th, 2024 2206 views 0 likes
How do I set up discount codes?

With TicketLeap, event organizers can create custom discount codes for attendees. Discounts can be either a percentage off or a...

December 5th, 2024 4896 views 0 likes
How can I resend tickets to a ticket buyer?

Login to your TicketLeap account . Go to Reports tab and select Orders report from the dropdown. Enter the buyer's name,...

December 5th, 2024 2291 views 0 likes

How do I process a refund?

How do I process a ticket exchange?

How do I edit my ticket types?

How do I delete a ticket type?

How do I stop sales for an event?

What is ticket visibility, and how do I change it?

When do online ticket sales close?

How can I set sales to start or end on a specific date and time?

How do I send comped tickets?

How do I set up discount codes?

How can I resend tickets to a ticket buyer?