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Ticket & Sales Management

Help for managing ticket sales, tracking revenue, and optimising your event's success.

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    • How do I process a refund?

      Ready to manage refunds for your event attendees? No problem! Follow the instructions to process refunds for your ticket buyers...

      December 19th, 2024 658 views 0 likes

    • How do I process a ticket exchange?

      Ticket Buyer If you are a ticket buyer looking for a refund or exchange, you must contact the event organiser directly to request a...

      December 19th, 2024 613 views 0 likes

    • How do I edit my ticket types?

      With TicketLeap, you can add, delete, or edit your ticket types even after you have created your event.  From the Events tab,...

      December 19th, 2024 690 views 0 likes

    • How do I delete a ticket type?

      If you have not sold any tickets for the ticket type you would like to delete, you can safely delete...

      December 19th, 2024 551 views 0 likes

    • How do I stop sales for an event?

      If you are stopping ticket sales because you need to  cancel  your event, please remember to  contact TicketLeap  once you...

      December 19th, 2024 487 views 0 likes

    • What is ticket visibility, and how do I change it?

      Ticket availability is a setting that controls where a particular ticket type can be purchased. The possible options are: Active...

      December 19th, 2024 611 views 0 likes

    • When do online ticket sales close?

      TicketLeap will automatically close sales for all ticket types one minute before the event's end date and time. If no...

      December 19th, 2024 592 views 0 likes

    • How can I set sales to start or end on a specific date and time?

      On TicketLeap, you can set your sales to start and end on specific dates and times. Important: For reserved seating...

      December 19th, 2024 658 views 0 likes

    • How do I send comped tickets?

      To send someone complimentary tickets, create a 100% off general  discount code  and send that code to the recipient(s) for...

      December 19th, 2024 640 views 0 likes

    • How do I set up discount codes?

      With TicketLeap, event organisers can create custom discount codes for attendees. Discounts can be either a percentage off or a...

      December 19th, 2024 519 views 0 likes

    • How can I resend tickets to a ticket buyer?

      Login to your TicketLeap account .  Go to Reports tab and select Orders report from the dropdown.  Enter the buyer's name,...

      December 19th, 2024 689 views 0 likes

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