What is ticket visibility, and how do I change it?

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Changing ticket availability on events with multiple dates

Ticket availability is a setting that controls where a particular ticket type can be purchased. The possible options are:

Active Online: Ticket buyers can purchase it online but cannot be sold at the box office.
Active Box Office: It can be sold at the box office but cannot be purchased online by ticket buyers.

To set up the ticket availablity:

2. From the Events tab, click Edit (pencil icon) next to the event where you want to edit the ticket.

3. Go to Tickets and click Edit (pencil icon) next to the ticket you want to change the availability.

4. Click Additional Settings. Tick the choices that apply: Active Online and/or Active Box Office.

5. Click Update ticket then Save.

If you have an event with multiple dates and change ticket availability on the main event, it will change the availability for that ticket type at all event times.
If you want to change ticket availability for individual event dates, you must do this separately for each date and ticket type.