Any user that has the Ticket Sales permission (including Box Office Managers and Admins) can access the Box Office by clicking on Box Office from the main navigation bar.
Please note: The option will only appear when accessing the site via a desktop or tablet web browser. If you're on a mobile device, you must use our TicketLeap Sell Mobile App to process orders.
Choose the Event
The first thing you should see is a list of upcoming events. To start, click on the event for which you want to sell tickets.
If your event has more than one date, you'll see a calendar showing the event dates. Click on the date you want to sell tickets for.
Adding Tickets to the Cart
After picking your date, or if your event only has one date, you'll be presented with a list of tickets available. Click on the plus icon to add a ticket to your cart, and click on the minus icon to remove a ticket.
Once you're ready to complete the transaction, tap the Checkout button at the bottom right.
Checkout
To finish selling, you need to select a Delivery Option and Payment Method and click Complete Order.
Delivery Options: Does the customer want an email receipt & digital ticket? If so, choose "Print at Home" otherwise leave the selection to "No Delivery".
Payment Methods:
- Cash: This option allows you to account for cash collected, which will be included in your revenue totals in the Sales Report.
- Check: This option allows you to account for checks collected, which will be included in your revenue totals in the Sales Report.
- Comp: Use this option when you want to not charge for the ticket (but want to track it). For example, the event is free, but you need to manage the number of attendees.
- Credit Card: This is for manually entering the credit card info.
Buyer Information: You may also enter the buyer's name and email address to keep a record of who purchased the ticket. The email field must be completed if the buyer requests an email confirmation.
Confirmation Screen
Once the purchase is successful, you'll have the following options available:
- Start a New Order: This will take you back to the Tickets screen, where you can start a new cart.
- Send Email: You can send a receipt email to the attendee by entering their email address.
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Check in Patron: You can immediately check the purchased tickets in.
- Note: If you choose this option, the tickets will not scan again.