Downloading Events Results in "Too Many Attempts" Error
An error message built into the Android app regarding the backend download throttling can happen if too many attempts are made in ~5 minutes.
Solutions:
- You may see this message if you already have all the data downloaded for your event.
- A workaround on iOS is to delete/re-install the app to circumvent this throttle. Android has a built-in function to delete app data/cache which accomplishes the same thing.
- Alternatively, it may be related to the sync time. Check the sync time from the Advanced Settings in the Settings menu and it is recommended that you increase it to 60s (if applicable).
Unable to Locate Event(s) to Download
Only upcoming events will display in the list of events available for download. If your upcoming event is not showing, swipe down to refresh the list.
Difficulty Reading QR codes
Start with the barcode approximately 15 - 20 cm away from the scanner. Slowly move the device away from the ticket while scanning. Ensure enough lighting for the camera to read the barcode effectively.
Click the cog wheel from the Scanning Screen and enable the flashlight from the settings.
All Barcodes Reading "Ticket Already Scanned"
Check to make sure Check out Mode is disabled from the Settings menu.
All Barcodes Reading "Ticket Not Found"
- Select Setup from the bottom menu.
- Select the Synced Event(s) option to ensure that the correct events are downloaded.
- If the wrong event is loaded, select Unload Events.
- Choose Select Events to download the correct event and tickets to the device.
Checked In a Ticket by Mistake
- Tap the Search option
- Type in the customer's first and last name and select their order. Then, you can choose the ticket you'd like to check out and tap Check Out. The ticket can be scanned again.
