Note
Before attempting to scan, please ensure you have followed all the instructions in Introduction to TicketLeap Scan
Activate the Scanner
Tap Scan to open the main scanner view, which displays a viewfinder of your device's camera.
Allow the app to take pictures and record video (this setting only applies during the first login).
You're now ready to line up the QR code and scan tickets!
Tips
- Position the scanner within 6-8 inches of the ticket
- Locate the barcode within the guided corners in the app’s viewfinder.
- You may need to adjust the distance or lighting to allow the camera’s aperture to focus correctly
- When properly focused, the scanner will automatically detect the barcode.
- The message will quickly disappear and return to the viewfinder, allowing you to scan the next ticket.
Checking In Multiple Tickets
Once the scanner validates the QR code for a group of tickets within a single order, the app displays a menu showing all tickets associated with that order. You can choose how to proceed with scanning the group of tickets:
- Tap Check In Remaining to validate all tickets in the order at once.
- Tap Check In to validate only the tickets you want at this time.
For tickets that have already been validated, you can also tap CHECK OUT to allow the ticket to be scanned later.
Scan Settings
Scan-specific settings can be accessed by clicking the gear icon in the top right corner when scanning tickets.
- Check Out Mode - Turned off by default, this setting will make the device check tickets out rather than in
- Flashlight - Turned off by default. This setting activates the flashlight, which assists the camera scanner in low-light settings.
- Vibrate on Scan - Enable to make the device vibrate when a ticket is scanned.
- Sound on Scan - Enable to emit a sound from the device when a ticket is scanned.
- Battery Saver Mode - When enabled in Scanner Settings, the camera automatically turns off after 30 seconds of inactivity. Tap the screen to wake it up and resume scanning.
Note: The scan history can be accessed via the scanning/camera screen.
Scan Statuses
When you scan a ticket, the App will notify you whether it is valid or invalid. If it is invalid, the notification will provide additional information about the problematic scan.
Status |
App Notification |
|---|---|
ValidThe barcode is valid for the event(s) downloaded onto the device, and the ticket has been successfully validated. |
 |
Duplicate Scan (Ticket Already Scanned In)The barcode is valid for the event(s) downloaded on the device, but it has already been scanned. |
 |
Invalid (Invalid Ticket Type)The barcode is not valid for one of the accepted ticket types for the event. |
 |
Invalid (Ticket Not Found)The barcode is invalid for the event(s) downloaded on the device. |
 |
If you want to see how many scans you have validated with your device, you can quickly check that in the Stats section of the app: TicketLeap Scan Stats