A chargeback occurs when a ticket buyer disputes a purchase with their bank rather than contacting you. Disputes have climbed 41% since 2023, and most come from buyers who do not recognise the charge on their statement.
In this session, TicketLeap risk managers cover the main dispute categories and what triggers them. They walk through how TicketLeap gathers evidence and fights each case on your behalf. They also share steps to prevent disputes, from event naming and refund waivers to onsite ticket scanning and post-event follow-up.