Table of Contents
Reserved seating is a vital feature of TicketLeap, designed to enhance the event experience for organizers and attendees. Consumers can choose their preferred seats, even on mobile devices, giving them control over their event experience and enhancing convenience from the moment they purchase tickets.
To build a seating chart, you must first have a venue set up. Click on Manage and select Venues. Then click on Create Venue.
Enter the venue information and mark the field for Reserved Seating. Save the venue information. You can now create your seating chart.
A pop up will appear to select if your event will require Seat Categories. Seat categories are used if the price varies based on seating location (e.g., balcony, orchestra).
Note: If different prices are available to types of attendees (e.g., adult, child, senior), this is not a seat category. These are “seat price options” which are entered later in the event creation process.
Click Continue.
The chart builder will laun60-second tour details the essential elements of the interface.
Creating Rows
Use the Row Tool to add rows to your chart:
Select the row type: Single, Segmented (angled), or Multiple for a section.
For Single rows: Click and drag to the right until you have the correct number of seats, then click to set the row.
For Segmented (angled) rows: Click and drag to the right until you have the correct number of seats for this segment of the row. After the first segment has been created, you can then create another one at any angle with any number of seats. Repeat to create the desired shape of the row.
To create a section with the Multiple row tool, you’d click and drag to the right until you have the correct number of seats. Next, click to set the number of seats per row and then drag your mouse downward to add the desired number of rows.
When you’re finished, click “Select” to exit the row builder so you can label the rows you’ve just created.
Labeling Sections and Seats
Using the “Select” tool, click on any row or click and drag over a section in your chart to label it (e.g., Left Section and Right Section).
Important: For sections created with the Multiple row tool, please make sure to label the entire section as a whole rather than individual rows separately. You can highlight the group/section then use “row labeling” to name all the rows in sequence in one go.)
Under Section Labeling, enter the name of the section. Click in the Displayed Label field if you would like for the section name to appear on the public chart. Assign row labels (e.g., A, B, C) and specify whether seats are numbered from the left or the right. Label the seats as necessary. Repeat this step for each row.
Assigning Seat Categories
Once rows are created, assign seat categories by selecting the rows, then click the category dropdown menu:
For instance, the first two rows could be VIP seating, with all subsequent rows designated as General Seating.
Adding an Object
Using the “Rectangle” tool, click and drag to create an object within your chart.
Use the “Select Tool” to choose the created object and assign a label type (e.g., stage) to that object.
Setting the Focal Point
The system will check whether the chart has a focal point or not. A focal point is where the attendees’ eyes will be drawn to. No focal point means seat selection is forced to Pick Your Own Seat Only and you will not be able to select Both or Best Available Only. Define the focal point (e.g., stage) so the system can offer the best available seats to ticket buyers who do not choose their own seats. It will ensure the best possible functionality and performance.
Finalizing The Seating Chart
Review and Publish
Confirm that all seats and categories are correctly labeled and assigned. Confirm that all seats and categories are correctly labeled and assigned. This cannot be changed once your event is published.
Ensure all objects are marked green as completed. Lastly, title the seating chart and click publish to save your chart.
Once a seating chart is published, no edits can be made to the chart.
